It’s not a slogan. It’s not a core values poster. #theCMPway defines who we are.


Customer Management Practice is the analyst, advisor and industry network that helps companies turn customers into raving fans. We have a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Our mission is simple: to deliver market research, events, and communities to all organizations that value customer centricity.


Customer Management Practice (CMP) was born in 2016 as a division of IQPC by a group of smart, tireless, self-starters with an appetite for disruption, innovation, and elevating the status quo in attempt to transform an events company into a leading provider of market analysis and industry connections.

CMP immediately developed a winning culture built on confidence, fearlessness, poise, collaboration, and “customer first” quality standards as they focused their efforts on delivering leading market research, events, and communities to executives across the customer management ecosystem. Today, CMP is a trusted partner and resource that serves multiple functions and disciplines throughout the customer journey and aspires to work with all organizations that value customer centricity.



Join CMP and be part of a highly energetic, professional and passionate team with strong leaders, knowledgeable mentors and great peers, plus…


Find out more Mario’s passion for all things CMP in this Executive Interview


We are always open to hearing from great people. If you’d like to join our team click here or browse current vacancies or get in touch by completing the form below: